Consumer Protection

Refund & Cancellation Policy

Clear, transparent terms regarding payments, digital product delivery, and refund eligibility for PharmaStudents.

Digital Products Policy Overview

PharmaStudents provides intangible, irrevocable digital goods (study notes, exam guides, question banks, and semester combos). Because access is unlocked immediately upon successful payment, we provide specific guidelines on cancellation and refund scenarios below.

1. Order Cancellation

Since our digital study notes and PDF bundles are delivered instantly to your student dashboard upon successful payment verification, orders cannot be cancelled once digital delivery is fulfilled.

If a transaction was initiated inadvertently or failed during checkout, no cancellation request is necessary as uncompleted orders are automatically voided without debits.

2. Scenarios Eligible for a 100% Refund

We stand behind our students and ensure you are never penalized for technical glitches or payment failures. You are eligible for a prompt full refund under the following verified conditions:

Duplicate Payments

If your bank account or UPI was charged more than once for the same single material or combo package due to a network delay or gateway timeout.

Failed Material Delivery

If payment was successfully debited but the purchased resource was not unlocked in your dashboard within 24 hours and our technical team cannot manually resolve access.

Defective or Corrupted PDF

If the unlocked file has corrupted pages, unreadable text, or incorrect subject material, and our team cannot provide a corrected replacement file within 48 hours.

Incorrect Billing Amount

If you were charged an amount higher than the advertised price displayed on the checkout summary at the time of payment.

3. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • Change of mind: Deciding that you no longer require the notes after purchasing and viewing the content.
  • Exam performance: Academic grades, pass percentages, or university exam outcomes.
  • Device/Software Incompatibility: Inability to view documents caused by obsolete third-party mobile browsers or unsupported device configurations when the standard web viewer functions properly.
  • Account suspension: Any account terminated or restricted due to copyright infringement, unauthorized sharing, or credential leakage.

4. Refund Request Procedure & Timelines

To initiate an eligible refund claim, please submit a written request within 7 days of your transaction date following these steps:

  1. Send an email to support@studentpharma.in with the subject line Refund Request - [Your Order ID].
  2. Include your Registered Email Address, Razorpay Payment ID (starts with pay_...), and the exact reason for the refund.
  3. Attach a screenshot of the payment receipt or issue where applicable.

Processing & Settlement Time

Once reviewed and verified (typically within 24 to 48 hours), approved refunds are issued directly through Razorpay back to your original source of payment (Bank Account, UPI ID, or Card). In accordance with standard banking cycles, the funds typically credit within 5 to 7 business days.

5. Contact Our Support Team

For urgent payment issues or queries regarding a transaction, contact our student support team:

PharmaStudents Billing & Support

Email: support@studentpharma.in

Phone: +91 78010 64412 (10 AM - 6 PM IST)

Location: Hyderabad, Telangana, India